I caught AI in a lie! tsk tsk! I am a huge fan of engaging AI to assist with complex sql queries. I knew that a query I’d been given to troubleshoot for a client had some hard-coded currency exchange dates that were producing wrong numbers. For kicks, I passed it to AI to review…but …
When did Service become a Four Letter Word?
Service has become a four-letter word. Would you rather talk to a person or file a ticket? That simple question says more about modern customer service than most mission statements ever will. Particularly in the RMIS world, good service matters more than most software feature lists. When a payment can’t be processed due to errors, …
A tale of two projects
By Merry Mary Following the conclusion of projects, I like to conduct a post mortem assessment. A more pleasant term is retrospective or debrief…but I kind of like the ominous sound of post mortem. It’s an opportunity to identify what worked and what didn’t work so that pitfalls can possibly be avoided in the next project. It’s all …
Service makes the difference
By Merry Mary I read an article about Starbucks in Sunday’s paper. Starbucks has been struggling lately. Last week they showed a 7% drop in global same-store sales referencing “a pronounced traffic decline”. The evolution or more aptly de-evolution of the Starbucks experience has coffee customers looking elsewhere to feed their caffeine addiction. A new CEO, Brian Niccol, …