Following the conclusion of projects, I like to conduct a post mortem assessment. A more pleasant term is retrospective or debrief…but I kind of like the ominous sound of post mortem. It’s an opportunity to identify what worked and what didn’t work so that pitfalls can possibly be avoided in the next project. It’s all …
Service makes the difference
By Merry Mary I read an article about Starbucks in Sunday’s paper. Starbucks has been struggling lately. Last week they showed a 7% drop in global same-store sales referencing “a pronounced traffic decline”. The evolution or more aptly de-evolution of the Starbucks experience has coffee customers looking elsewhere to feed their caffeine addiction. A new CEO, Brian Niccol, …
Controlling your controllables on a project
By Merry Mary If you’ve ever been singed by a ‘bad’ implementation (of an expanded software project, a RMIS implementation, a home renovation), you tend to approach new projects with a sense of trepidation and dread. Today I will walk through the steps I take to try to avoid a project meltdown. I call it ‘how you can …
Decluttering Data
By Merry Mary Data! Data! Data! For those of you of a certain age, you’ll pick up on my Brady Bunch hint. Be forewarned! Today’s blog is going to irk some risk managers who are data hoarders. The first step towards dat hoarding recovery is acknowledging the problem. Allow me to opine on all things RMIS data based …