Service makes the difference

I read an article about Starbucks in Sunday’s paper. Starbucks has been struggling lately. Last week they showed a 7% drop in global same-store sales referencing “a pronounced traffic decline”. The evolution or more aptly de-evolution of the Starbucks experience has coffee customers looking elsewhere to feed their caffeine addiction. A new CEO, Brian Niccol, …

Decluttering Data

Data! Data! Data! For those of you of a certain age, you’ll pick up on my Brady Bunch hint. Be forewarned! Today’s blog is going to irk some risk managers who are data hoarders. The first step towards dat hoarding recovery is acknowledging the problem. Allow me to opine on all things RMIS data based …

Bakery Antics

I need to let you know, dear readers, that my brother James suggested the bakery as a topic for a post. He’s so sneaky, I didn’t even know he was reading my blog! I better watch what I write, lest I start a family war! He did give me several other good topics to write …