By Finally! I am re-starting the gratitude challenges. It’s been awhile and frankly I have missed writing them. They help me to focus on all the good in my life. For the first gratitude challenge of 2026, let us take a moment to be thankful for the kitchen workhorse – the refrigerator. Prior to its existence, …
When did Service become a Four Letter Word?
Service has become a four-letter word. Would you rather talk to a person or file a ticket? That simple question says more about modern customer service than most mission statements ever will. Particularly in the RMIS world, good service matters more than most software feature lists. When a payment can’t be processed due to errors, …
London calling – Monday
Time for vacation to end and to make our way back home. Travel days are not my favorite day in general. It’s a lot of hurry up and wait. While I had a great time I was exhausted and ready to come home. The entire trip was full of fun – eating, walking, shopping, laughing …
London calling – Sunday
We had two big activities planned for today – Sunday Roast and Royal Albert Hall..but we snuck in a sirst a Christmas church service at Westminster Abbey this morning. The gang was moving a slow today so we were a smidge late for service and relegated to a side wing. The service was lovely (included …