By Happy Wednesday! It’s time for another gratitude challenge to get us through the week with some positivity! I have appliances on my mind so let’s talk about another appliance that I’m grateful for – the oven. I happen to have a double oven. The first one lasted almost 20 years. The second one has been …
Gratitude challenge – refrigerators
Finally! I am re-starting the gratitude challenges. It’s been awhile and frankly I have missed writing them. They help me to focus on all the good in my life. For the first gratitude challenge of 2026, let us take a moment to be thankful for the kitchen workhorse – the refrigerator. Prior to its existence, …
When did Service become a Four Letter Word?
Service has become a four-letter word. Would you rather talk to a person or file a ticket? That simple question says more about modern customer service than most mission statements ever will. Particularly in the RMIS world, good service matters more than most software feature lists. When a payment can’t be processed due to errors, …
London calling – Monday
Time for vacation to end and to make our way back home. Travel days are not my favorite day in general. It’s a lot of hurry up and wait. While I had a great time I was exhausted and ready to come home. The entire trip was full of fun – eating, walking, shopping, laughing …