Service makes the difference

I read an article about Starbucks in Sunday’s paper. Starbucks has been struggling lately. Last week they showed a 7% drop in global same-store sales referencing “a pronounced traffic decline”. The evolution or more aptly de-evolution of the Starbucks experience has coffee customers looking elsewhere to feed their caffeine addiction. A new CEO, Brian Niccol, …

Gratitude Challenge – birthdays

Hopefully an easy challenge for you. Up to a certain age (probably mid 20s), upcoming birthdays are greatly anticipated with excitement. And then the day arrives with great fanfare – cake, ice cream, balloons, flowers, gifts, cards, maybe even a party. With great joy we announce to the world another successful turn around the sun! …